OUR PRIVACY POLICY
About this notice
izon live limited ("izon", "we", "us") respects your privacy. This notice explains how we collect, use, share and protect personal information when you visit our public website, contact us or engage with our business communications. It applies to our corporate and marketing website, not to the separate izon software platform. Personal information processed through that platform may be governed by separate notices and customer agreements.
Our Privacy Policy will be regularly reviewed to ensure we continue to meet our obligations in processing your personal data and protecting your privacy. To do this, we reserve the right to update, modify and amend this Privacy Policy at any time as required. We would recommend that you check back regularly to keep informed of any updates. We will not make any significant changes to the Statement without informing you.
Company Information
izon live limited is the controller for the processing described in this notice. We are registered in Northern Ireland under company number NI674191, with registered office at Unit 3, The Legacy Building, Queens Road, Belfast, BT3 9DT.
If you have questions as to the manner in which your personal data is being handled or if you require any further information you can contact our Data Protection Officer (“DPO”) using the details below:
Data Protection Officer
Izon Live Limited
Unit 3, The Legacy Building
Queens Road
Belfast
BT3 9DT
Email: dpo@izon.live
Information we Collect
We use personal information for various purposes, including to manage customer and prospect relationships, improve our products, services, and digital content as well as user journeys, analyse activities on our digital platforms, run marketing activities, provide users with contextual and relevant information, ensure the security of our activities, protect against fraud, and, more generally, run our business activities.
We may collect your name, contact details, organisation, job title, the content of your enquiries, correspondence and marketing preferences when you contact us or request information.
When you use our website, we may also receive technical and usage information such as your IP address, browser and device information, pages visited, referral sources and interactions with our content. Non-essential analytics and marketing technologies are used only in accordance with applicable consent requirements.
We may receive professional contact information from public business sources, referrals or introductions where lawful and appropriate.
How we use information and our lawful bases
We use personal information to respond to enquiries and requests, provide information about our products and services, maintain business relationships, administer and secure our website, understand website performance, and communicate relevant updates or marketing where permitted.
Our lawful bases may include legitimate interests (for responding to business enquiries, maintaining business relationships and protecting our website), steps taken at your request before entering into a contract, legal obligations, and consent where required for non-essential tracking or particular marketing activities. We assess the relevant lawful basis for each activity and respect applicable rights to object.
Submitting an enquiry does not automatically constitute consent to receive promotional emails. Marketing communications are sent in accordance with applicable UK electronic marketing rules, including unsubscribe or opt-out requirements.
Website analytics and marketing technologies
We use website analytics and marketing technologies to understand how visitors use our website and to assess the effectiveness of our communications. Some technologies may recognise browsers or devices or associate website interactions with contact information. Where consent is legally required, these technologies will not be activated before consent is given.
Our separate Cookie Policy explains the technologies used, their purposes and how to manage your preferences.
Who we share information with
We may share information with trusted service providers supporting website hosting, enquiry management, customer relationship management, analytics, marketing communications, IT security and professional services. These providers receive information only where needed for relevant services and subject to applicable contractual and legal safeguards.
We may also disclose information where required by law, to protect our rights, or in connection with a legitimate corporate transaction. We do not sell personal information.
International transfers
Some service providers may process personal information outside the United Kingdom. Where a restricted international transfer takes place, we use an applicable lawful transfer mechanism, such as UK adequacy regulations or appropriate contractual safeguards, together with any required assessments. You may contact us for further information about relevant safeguards.
Rights
Everyone has the right to:
Information about how we use personal data (which is what this notice is for)
Access to personal data
Erasure of personal data
Portability of personal data
Withdraw consent where our use of personal data is based on consent
Rectification of personal data
Restriction of personal data
Complain to your supervisory authority
Please be aware that these rights are not absolute and there may be some situations in which they cannot be exercised or are not relevant. The Information Commissioner's Office provides more information about data protection rights at the following URL: www.ico.org.uk
You will not be treated differently or discriminated against for exercising any of your rights. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Marketing
If you are one of our customers or have otherwise agreed to be contacted for marketing purposes, we may use your personal information to send you information about us and our services. For example, we will use the contact details of our participants to advise them of any upcoming tests that they may wish to participate in. You can unsubscribe from receiving these communications at any time and details of how to unsubscribe will be included in any marketing communications we send you. You also have the option of "unsubscribing" from our mailing list at any time thereby disabling any further such e-mail or other communication from being sent to you by hello@getizon.com
We will action any opt-out request from you as soon as we can.
DATA RETENTION
Category
How Long We Keep Personal Data
Website Users
We keep personal data relating to website users for as long as necessary for our services or wider business purposes.
Customers
We keep personal data relating to customers for as long as necessary for our services or wider business purposes.
If you do not provide personal data
Where we need personal data for an agreement with you and you do not provide personal data, we may not be able to perform the agreement. In this case, we may have to cancel your access to our services.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Such measures will be appropriate to the nature of the data concerned and the level of risk. If you have been provided with a password to access any of our services you should not share that password with anyone else.
Links to Other Sites
Our websites may contain links to other sites i.e. via social media buttons. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites and a link does not constitute an endorsement of that website. Once you link to another website from our website you are subject to the terms and conditions of that website, including, but not limited to, its internet privacy policy and practices. Please check these policies before you submit any data to these websites.
Cookies and similar technologies
For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. Their details are as follows:
Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: https://cookiefirst.com referred to as CookieFirst.
When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.
CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).
